nbn Sky Muster Connection Guide

Step 1 - Signing up with your ISP

Ensure that you have signed up with a plan from your ISP (Internet Service Provider). Without this, you won't be able to connect at all. There are many ISP's out there, and a quick Internet search will give you a general idea.



Step 2 - Finding the nbn connection box

The nbn connection box is the point where the satellite signal enters your home, and is terminated. It will be clearly marked with the nbn or NBNCo logo.

Common locations where it can be found: living room, dining room, garage.

The nbn connection box will look like this:

nbn Sky Muster connection box

If you cannot find the nbn connection box anywhere on your property, it may have been removed, or is yet to be installed. Contact your ISP to resolve this.

Ensure that the nbn connection box is plugged into power, and the coaxial socket.



Step 3 - Connecting your router

Plug one end of an Ethernet cable into your router, and plug the other end into the port on the nbn connection box labelled 'UNI-D1' (unless your ISP has stated otherwise).

Give your router a few minutes to sync.



Step 4 - Connecting your devices

You can now connect devices to your router via Ethernet or Wi-Fi.

For those who have a home phone, plug it into the phone port into the back of your router. However, if you have chosen to keep the original copper phone line active, plug your phone directly into a phone socket.

For further instructions, please refer to your router's instruction manual.



Step 5 - Congratulations!

You are now connected to the nbn network!



Notes

The nbn network will NOT work in the event of a power outage. There is no battery backup option available for nbn Sky Muster customers.

Speeds can vary depending on a variety of factors, including weather/atmospheric conditions, and the amount of people connected to the satellite at the same time. Keep in mind that you may not be able to pull the maximum speed designed for your plan. Contact your ISP if you have any questions.